Our Client Service Charter

Our Philosophy

Our goal is simple — to give you and your family financial peace of mind, now and in the future.

Over time, we aim to earn the right to be your trusted financial adviser, helping you make informed decisions and stay on track to reach your goals.

How We Support You

Our service is designed around your needs. We offer:

  • Review Meetings — in person or online — to keep your plans up to date.
  • Support whenever you need it, by phone or video call.
  • Clear, jargon-free communication.
  • Regular updates that are relevant to you.
  • Straightforward, expert advice you can understand and act on.

Working Together

During our regular reviews, we will:

  • Understand your current circumstances and objectives.
  • Adapt to any changes since we last met.
  • Review your investments and fund choices.
  • Make necessary adjustments to your portfolio or financial plan as needed.
  • Help you make the most of your annual tax allowances.
  • Keep you up to date on legislation and Budget changes.
  • Revisit your attitude to risk as your situation evolves.
  • Ensure your investments remain on target.
  • Listen to your feedback and answer your questions.

We’re committed to building long-term relationships and delivering advice that’s right for you.

Creating Your Financial Plan

After our first meeting, you’ll:

  • Have a clear understanding of your financial goals.
  • Receive a tailored plan built around your objectives.
  • Know exactly how we’ll work together to keep it on track.

Staying in Touch

We’ll keep you informed and supported throughout the year with:

  • 24/7 access to your Wealth Account using our App.
  • An annual valuation report of your investments
  • Weekly updates via WeekWatch — covering the latest market and personal finance news.
  • Tax year-end reminders to help you make the most of your allowances.
  • Insights following government Budget announcements.
  • The Investor magazine, full of interviews and ideas.

The cost of our services

We’ll explain the cost of our services during our first no-obligation meeting.
You can also see a full breakdown of our charges and how they need to be paid in our Key Facts About Costs and Services document that you receive.

The value of an investment with St. James's Place will be directly linked to the performance of the funds selected and may fall as well as rise. You may get back less than the amount invested.

The levels and bases of taxation, and reliefs from taxation, can change at any time. The value of any tax relief is generally dependent on individual circumstances.

Our Advice Guarantee

Your financial future depends on the advice you receive — so it’s vital we get it right.

For added reassurance, St. James's Place guarantees the suitability of the advice given by its Partners when recommending wealth management products and services from the SJP Group.

👉 Find out more at sjp.co.uk/products

Ready to Talk?

We’d love to discuss how we can help you plan your financial future.
Contact our team at bwmenquiries@sjpp.co.uk to arrange a no-obligation chat.